Ovaj dio uređuje zahtjeve za povrat i sporove oko naplate za QRForge pretplate. Za pitanja o naplati pišite na billing@qrforge.link — nastojimo odgovoriti u roku od jednog radnog dana.
This part governs refund and billing dispute requests for QRForge subscriptions. If you have a billing question, please contact billing@qrforge.link — we aim to respond within one business day.
Naknade za pretplatu plaćene QRForgeu ne vraćaju se, osim kako je izričito navedeno u ovoj politici ili kako zahtijeva primjenjivi zakon. To vrijedi za sve nivoe pretplate — Pro, Agency i Enterprise.
Subscription fees paid to QRForge are non-refundable except as expressly set out in this policy or as required by applicable law. This applies to all subscription tiers — Pro, Agency, and Enterprise.
Pretplatom na QRForge potvrđujete da:
By subscribing to QRForge, you acknowledge that:
Ništa u ovoj politici ne ograničava prava koja imate prema primjenjivim propisima o zaštiti potrošača, uključujući propise EU o zaštiti potrošača.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including EU consumer protection legislation.
Mjesečnu pretplatu možete otkazati u bilo kojem trenutku u postavkama računa ili pisanjem na support@qrforge.link. Otkazivanje stupa na snagu na kraju tekućeg obračunskog mjeseca. Puni pristup funkcijama plana zadržavate do isteka perioda.
You may cancel a monthly subscription at any time via your account settings or by contacting support@qrforge.link. Cancellation takes effect at the end of the current billing month. You retain full access to your plan features until the period expires.
Mjesečne naknade za pretplatu ne vraćaju se nakon početka obračunskog perioda. Ne vršimo srazmjerne povrate za neiskorištene dane unutar obračunskog perioda.
Monthly subscription fees are non-refundable once the billing period has commenced. We do not provide prorated refunds for unused days within a billing period.
Pro plan uključuje 7-dnevni besplatni probni period za nove pretplatnike. Tokom probnog perioda nema naplate. Ako otkažete prije isteka probnog perioda, pristup odmah prestaje i nema naplate. Ako ne otkažete prije isteka probnog perioda, naplaćuje se puna mjesečna naknada za Pro pretplatu na početku prvog obračunskog perioda. Ta naplata se ne vraća, osim u slučaju greške u naplati.
The Pro plan includes a 7-day free trial for new subscribers. No charge is made during the trial period. If you cancel before the trial expires, your access ends immediately and no charge is made. If you do not cancel before the trial expires, you will be charged the full monthly Pro subscription fee at the start of your first billing period. This charge is non-refundable unless a billing error occurred.
Agency i Enterprise planovi nemaju besplatni probni period. Naplata za te planove počinje odmah po pretplati.
The Agency and Enterprise plans do not include a free trial. Charges for these plans begin immediately upon subscription.
Godišnju pretplatu možete otkazati u bilo kojem trenutku. Nakon otkazivanja pristup traje do kraja plaćenog godišnjeg perioda. Sljedeća godina vam se neće naplatiti.
You may cancel an annual subscription at any time. Upon cancellation, your access continues until the end of the paid annual period. You will not be charged for the following year.
Za godišnje pretplate nudimo rok od 14 dana za povrat od datuma prve godišnje uplate. Ako otkažete u roku od 14 dana od prve godišnje uplate i u tom periodu niste značajno koristili Uslugu, možete zatražiti puni povrat. Ovaj rok vrijedi samo za prvu godišnju uplatu, ne za obnove.
For annual subscriptions, we offer a 14-day refund window from the date of the initial annual payment. If you cancel within 14 days of your first annual payment and have not materially used the Service during that period, you may request a full refund. This window applies only to the first annual payment and does not apply to renewals.
Obnove godišnje pretplate se ne vraćaju. Podsjetnik o obnovi poslat ćemo najmanje 7 dana prije datuma godišnje obnove na e-mail adresu registrovanu na vašem računu. Vaša je odgovornost da otkažete prije datuma obnove ako ne želite nastaviti.
Annual subscription renewals are non-refundable. We will send a renewal reminder no less than 7 days before your annual renewal date to the email address registered on your account. It is your responsibility to cancel before the renewal date if you do not wish to continue.
Ako s godišnjeg plana pređete na plan nižeg nivoa, ne vraćamo razliku. Prema vlastitoj procjeni možemo odobriti kredit na računu za buduću fakturu.
If you downgrade from an annual plan to a lower-tier plan, we do not issue refunds for the difference. At our sole discretion, we may apply account credit toward a future invoice.
Ako smatrate da vam je pogrešno naplaćeno — uključujući dvostruku naplatu, naplatu nakon otkazivanja ili pogrešan iznos — pišite na billing@qrforge.link u roku od 30 dana od datuma naplate.
If you believe you have been charged incorrectly — including duplicate charges, charges after cancellation, or charges for an incorrect amount — please contact billing@qrforge.link within 30 days of the charge date.
U poruci navedite:
Include in your message:
Provjerit ćemo i, ako se greška potvrdi, vratiti puni pogrešno naplaćeni iznos u roku od 5–10 radnih dana na izvorni način plaćanja.
We will investigate and, where a billing error is confirmed, issue a full refund of the erroneous amount within 5–10 business days to your original payment method.
Izvan gore opisanih slučajeva, povrat možemo odobriti prema vlastitoj procjeni u izuzetnim okolnostima, uključujući, ali ne ograničavajući se na:
Outside of the cases described above, refunds may be granted at our sole discretion in exceptional circumstances, including but not limited to:
Zahtjevi zbog izuzetnih okolnosti razmatraju se pojedinačno. Podnošenje zahtjeva ne garantuje odobrenje. Zahtjev pošaljite na billing@qrforge.link uz prateću dokumentaciju.
Exceptional circumstance refunds are reviewed on a case-by-case basis. Submitting a request does not guarantee approval. To submit a request, contact billing@qrforge.link with supporting documentation.
Ako ste potrošač u Evropskoj uniji, imate zakonsko pravo na odustanak prema Direktivi EU o pravima potrošača (2011/83/EU). Od ugovora možete odustati u roku od 14 dana od kupovine bez navođenja razloga.
If you are a consumer located in the European Union, you have a statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU). You may withdraw from the contract within 14 days of purchase without providing a reason.
Za ostvarivanje prava na odustanak pošaljite jasnu pisanu izjavu na billing@qrforge.link prije isteka roka od 14 dana. Potvrdit ćemo prijem i izvršiti svaki opravdani povrat u roku od 14 dana, na isti način plaćanja kao kod izvorne transakcije.
To exercise your right of withdrawal, send a clear written statement to billing@qrforge.link before the 14-day period expires. We will confirm receipt and process any eligible refund within 14 days using the same payment method as the original transaction.
Ako ste potrošač u Bosni i Hercegovini ili drugdje, vaša zakonska prava potrošača ostaju nepromijenjena. Ako imate primjedbe na našu usklađenost s propisima o zaštiti potrošača, možete se obratiti lokalnom tijelu za zaštitu potrošača ili, u EU, podnijeti prigovor putem EU platforme za online rješavanje sporova.
Whether you are a consumer in Bosnia and Herzegovina or elsewhere, your statutory consumer rights are not affected. If you have concerns about our compliance with consumer protection legislation, you may contact your local consumer protection authority or, in the EU, submit a complaint via the EU Online Dispute Resolution platform.
Svi zahtjevi za povrat obrađuju se isključivo e-mailom. Ne možemo obraditi zahtjeve poslane putem društvenih mreža, live chata ili platformi trećih strana.
All refund requests are handled via email only. We cannot process refund requests submitted through social media, live chat, or third-party platforms.
| Vrsta povrata | Razmatranje | Povrat sredstava | Refund type | Review time | Payment return |
|---|---|---|---|---|---|
| Potvrđena greška u naplati | 1–2 radna dana | 5–10 radnih dana | Confirmed billing error | 1–2 business days | 5–10 business days |
| Godišnji plan — rok od 14 dana | 2–3 radna dana | 5–10 radnih dana | Annual plan — 14-day window | 2–3 business days | 5–10 business days |
| Pravo na odustanak (EU) | 2–3 radna dana | U roku od 14 dana prema zakonu | EU withdrawal right | 2–3 business days | Within 14 days by law |
| Izuzetne okolnosti | Do 5 radnih dana | 5–10 radnih dana nakon odobrenja | Exceptional circumstance | Up to 5 business days | 5–10 business days after approval |
Vrijeme povrata na karticu ili bankovni račun zavisi od vaše finansijske institucije i može varirati. Uplate obrađene putem LemonSqueezy-ja podliježu LemonSqueezy-jevim pravilima obrade povrata.
Refund timing to your card or bank account depends on your financial institution and may vary. Payments processed via LemonSqueezy are subject to LemonSqueezy's refund processing terms.
Za sva pitanja o naplati i povratima kontaktirajte nas:
For all billing and refund enquiries, please contact us:
Ova politika je sastavni dio QRForge Uvjeta korištenja. U slučaju neslaganja između ove politike i Uvjeta korištenja, za pitanja naplate i povrata vrijedi ova Politika povrata.
This policy is incorporated by reference into the QRForge Terms of Service. In the event of a conflict between this policy and the Terms of Service, this Refund Policy governs with respect to billing and refund matters.